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“Leadership and learning are indispensable to each other.” John F. Kennedy
“Life is 10 percent what happens to me and 90 percent how I react to it.”
Charles Swindoll
"In my dealings with ESSN International, I found them to be professional and knowledgeable in what the company has to offer as well as good after sales service."
Ms Tan Sin Yen
Training & Development
DBS Bank Ltd
“Your workshop was one of the better workshops I have attended in a long time. It was a good refresher for me, and full of material and learnings that can be shared with my colleagues in Vietnam. “
Kenn Ramos
Country Manager
SC Johnson
Professional Development
Dynamics of Managing Conflict™
  Wherever two or more people, groups, tribes or even countries have to co-exist, there is potential for conflict. It is rare that a married couple, boss and subordinate or a work team will not experience conflict at some time or other. Thus conflict can be at the interpersonal, organizational or societal levels. It can merely be caused by perception differences or clashes over ideologies and values or rivalry over scarce resources – such as oil fields between Iraq and Kuwait.

As stated by Harvard Professors Ware and Barnes "Interpersonal conflict can be both a constructive and a destructive force within an organization. More importantly, managers must recognize that such a conflict is inevitable in any human organization. A manager's first choice is whether to ignore or avoid such realities, or whether to find ways of managing the complexities of the conflict. The first alternative is quite often easier in the short run but more costly over the long run. At the same time, the management of conflict requires some understanding of its outcomes, its destructive behavior and reciprocity patterns, the perceptions and feelings that drive the behaviour and the underlying and background conditions that help to perpetuate the conflict".

This workshop aims to help people achieve an understanding and competence in managing conflict.
  Please Contact Us if you require further Information
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